Updated: Jul 18
Customer is the National Carrier of India and offers connections to over 70 international and 100 domestic destinations for travel plans. Provides air transport services for traveling passengers and freight.
Leading International Airline was looking for a platform to handle core IT service issues, and to align with ITIL best practices. Furthermore, a smooth IT service operation required seamless integrations with already existing tools and applications. Existing workflows were also required to be customized according to the company’s business requirements and industry guidelines.
Customization and implementation of the ADiTaaS empowered the company to improve service desk efficiency through a single unified service management platform. Technical issues are now being resolved in minutes rather than days. 24x7 instant and proactive support to accelerate incident resolution and request fulfillment. Which Increases employee engagement and productivity leading to improved customer experience.