ADiTaaS Features

Delight your organization with a intelligent service management solution for amazon experience.

Incident Management

Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI.

Service Management

Support end-users with powerful chatbots, enhance agent productivity with intelligent suggestions and gain powerful insights with AI-driven analytics.

Service Catalog

Showcase your available IT services to end users and give a new face to your IT. Create and publish your service catalog with custom service-level agreements (SLAs) and multi-stage approvals.

Knowledge Management

Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 33rd party information and other internal content management systems to create a powerful knowledge base.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analyses with timeline of events, and minimize disruptions to the business.

Change Management

Deploy a well-governed change control process that allows for standardization and automation. Integrate Change Control with your service desk and CMDB to minimize risk.

Release Management

Plan releases by documenting the build and test plans – from beginning to end – and schedule announcements.

Integrated CMDB

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

SLA Management

Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.

Self Service Portal

Facilitate easy request creation, keep end users informed on ticket progress and approvals with automated notifications, and make company-wide announcements of outages.

Mobile App

Take your IT help desk wherever you go with ADiTaaS iOS and Android apps. Increase your technicians’ responsiveness and efficiency by allowing them to manage IT tickets anywhere.

Live Chat

Enables end-users to reach out to technicians in real-time, communicate their requests and issues, and get instant solutions. Requests can be created from chat transcripts. In addition, technicians can use Live Chat to collaborate and resolve requests quickly.

AI powered ChatBot

AI powered ChatBot built for more human experiences, from lead generation to support, conversational chatbots are key to better digital experiences for your employees and customers.

CSAT Survey

Gather end-user feedback with the built-in survey. Define your own questions to measure your IT support team’s responsiveness.

Asset Life cycle Management

Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view.

Alert Management

Monitor events that happen in the IT landscape to detect and track outages that could impact devices or services. And you can manage event notifications from event monitoring tools to further help identify hardware or software potentially in need of change or preventive actions.

Integration Hub

Natively integrate ADiTaaS with any external app, platform, or data to easily create end-to-end digital workflows

Automation & AI/ML

Stay on top of the high priority tasks and things that need your attention. Take an intelligent decision by employing AI/ML and the automations to take care of the other less priority tasks.

AI for Predictive Insights

Intelligent AI can help predict projects and tasks that will run overdue or be completed ahead of schedule. Accurately plan and predict how projects are going to maximize efficiency.

Orchestration

Make time for higher value tasks by automating repetitive use cases. Boost productivity and efficiency by creating workflows across applications, tools, and platforms.

Operational Reporting

Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.

Analytics

ADiTaaS offers a range of sophisticated and user-friendly analytics tools to help you obtain an accurate and holistic view of your IT service performance.

Manager Dashboard

Get real-time visibility into your help desk, IT service management, IT asset management, monitoring activity, and portfolio of KPIs with your Manager Dashboard.

Workflow Editor

Easily build and modify workflows with an intuitive drag-n-drop interface, in order to drive business impact across the organization.

Notification Engine

Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.

Business Rules

Configure business rules to organize incoming requests (via web form and email) and deliver them to groups, assign their status, and more to simplify your incident workflow.