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Predictive service management through auto-classification, assignment, and routing of incidents

Integrations with leading agile DevOps tools such as Azure and Jira

Operational and deployment efficiencies via containerization

Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers

Cognitive email analysis and automated actions on behalf of the user

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Alignment with ITIL® 4

ADiTaaS ESM Lets you

ADiTaaS (Allied Digital integrated Tool-as-a-Service) is intuitive enterprise service management for the performance of the digital enterprise, on-premises or in the cloud. It provides end-to-end visibility of all services delivered by different business units, while automating processes on the powerful ADiTaaS platform. ADiTaaS is easy to configure and allows you to activate quickly, while scaling to your business needs. With a simple and consistent approach, you increase efficiency, lower costs, and devote more time to innovating and delivering the modern, consumer like, self-service experience your employees expect.

ADiTaaS provides scalable workflows to manage and deliver IT related services to your users all through a single application. This ITSM solution can help your agent’s productivity, resolve issues quickly, and improve user satisfaction. Also, powered by platform native AI, you can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise chatbot technology.

The ADiTaaS Platform also provides users access to ITSM via mobile or web-portal interfaces.

Transform your enterprise with the ADiTaaS ESM Platform

Deliver workflows that connect people, functions, and systems for digital business.

ADiTaaS ESM Software


Workflow Automation

Workflow automation saves time, effort, and cost, which allows your IT support teams to focus on day-to-day activities. Configure solutions fast through automated approvals, tasks, notifications, and other updates from within the workflow.

Artificial Intelligence

Artificial Intelligence (AI) and Machine Learning (ML) help automate and improve services for end-users. AI can be used to optimize workflows. AI can determine which groups or individuals are best suited to handle particular requests or issues.

Predictive Analytics

With predictive analytics, organizations can begin to make short/mid/long-term goals with greater insight. For instance, an organization can automate some of the work in the service desk and the network operations center (NOC), which will reduce operational costs. In combination of automation, predictive analytics helps to achieve greater productivity.

Bot Framework

ADiTaaS bot is a self-service request chatbot. It supports the IT helpdesk as a virtual assistant, providing real-time alerts and high-speed responses. This bot has 24×7 availability and can easily integrate into existing self-service systems. Deployable on both cloud and on-premise environments.

Reports & Dashboards

Options to create reports and dashboards that include charts, widgets, KPI metrics, pivot tables, and tabular view components. The dashboards let visually slice-and-dice data, drill down into details, and change the appearance using different chart types and pre-defined templates.

Integration Hub

Allows connecting multiple applications in a GUI independent of where they are located, in different cloud environments, or on-premise and it does so without coding. This way one can orchestrate workflows by connecting components via drag and drop, and easily add and remove application integrations.

Pricing Plans

Choose the best plan for your digital transformation journey


  • Incident Management
  • Knowledge Management
  • Self Service Portal
  • CSAT Survey
  • Workflow Editor
  • SLA Management
  • Email Ticketing
  • Mobile App
  • Custom SSL


  • Incident Management
  • Knowledge Management
  • Self Service Portal
  • CSAT Survey
  • Workflow Editor
  • SLA Management
  • Email Ticketing
  • Mobile App
  • SSL
  • Service Management
  • Service and Product Catalog
  • Approval Management
  • Multiple Portal Languages
  • Integrated CMDB
  • Problem Management
  • Change Management
  • Release Management
  • Asset Lifecycle Management
  • Live Chat
  • ChatBot
  • Sandbox

Do you have any questions? We are happy to help you.

Hear It from Our Customers

Ways We Help

Way Faster Service

Manage all your IT from one comfy chair, so your teams deliver results 3x faster

Way Lighter IT Workload

Empower employees to solve IT issues on their own, so your IT team can head home early

Way Smoother Experience

Replace the headache with a smooth, simple experience that just feels right

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