|
Standard
|
Enterprises
|
| |
$25
per agent/month
billed annually
|
$65
per agent/month
billed annually
|
| |
For teams standardizing their service management
|
For large, mission-critical ITSM implementations
|
|
Features
|
|
User limit (per site)
|
5,000 agents
|
5,000 agents
|
|
Site limit
|
One
|
Unlimited
|
|
Customer limit
|
Unlimited
|
Unlimited
|
|
Support team
|
Cloud support team
(Regional business hours)
|
Dedicated senior team
(24/7 Enterprise support)
|
|
IT service management (ITSM)
|
|
Service request management
|
|
|
|
Incident management
|
|
|
|
Change management
|
|
|
|
Problem management
|
|
|
|
Insight asset & configuration management
|
–
|
|
|
Self-service portal
|
|
|
|
Automation
|
|
|
|
Global and multi-project automation
|
–
|
|
|
Email & embeddable widget support
|
|
|
|
Reporting & analytics
|
|
|
|
SLA management
|
|
|
|
Multi-language support
|
|
|
|
Configurable workflows
|
|
|
|
Apps and integrations
|
|
|
|
Knowledge base
|
Requires Confluence subscription
|
Requires Confluence subscription
|
|
IT operations management (ITOM)
|
|
Alerts & notifications
|
Unlimited alerts, unlimited email and SMS
|
Unlimited alerts, unlimited email, SMS, and voice
|
|
Monitoring & ChatOps integrations
|
|
|
|
Major incidents per month
|
100
|
Unlimited
|
|
Incident creation
|
Manual
|
Manual, automatic, API, and template
|
|
Post-mortems
|
Five
|
Unlimited
|
|
Incident command center
|
–
|
|
|
Incident investigation
|
–
|
|
|
Alerts/major incidents data visualization & analytics
|
–
|
|
|
Heartbeat monitoring
|
–
|
|
|
Service-based organization
|
|
Service Registry
|
|
|
|
Service status pages
|
|
|
|
Service dependency
|
|
|
|
Service subscriptions
|
–
|
|
|
External services
|
–
|
|
|
Service & infrastructure health analysis
|
–
|
|
|
Enterprise service management
|
|
HR, legal & facilities templates
|
|
|
|
Security & controls
|
|
Password policies
|
|
|
|
Domain verification & account capture
|
|
|
|
Session duration management (desktop)
|
|
|
|
Encryption in transit & at rest
|
|
|
|
Business continuity & disaster recovery
|
|
|
|
Mobile Device Management
|
|
|
|
Audit logs
|
|
|
|
Anonymous access
|
|
|
|
Admin insights
|
–
|
|
|
IP allowlisting
|
–
|
|
|
Sandbox
|
–
|
|
|
Release tracks
|
–
|
|
|
Data residency
|
|
|
|
SSO, SCIM, Active Directory sync
|
Requires Atlassian Access subscription
|
Included
|
|
Storage & invoicing
|
|
Storage
|
250 GB file storage
|
Unlimited storage
|
|
Uptime SLA
|
–
|
99.95%
|
|
Org-level billing
|
–
|
|
