| ADiTaaS ESM Features | Cloud Model | On- Premise | |
| Lite | Enterprise | Enterprise | |
| Incident Management |
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| Request and Approval Management |
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| Task Management |
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| Service Asset & Configuration Management – Basic |
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| Knowledge Management |
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| SLA Management |
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| Email Manager |
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| Self Service |
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| Survey Module |
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| Problem Management |
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| Change and Approval Management |
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| Service Asset & Configuration Management – Advanced |
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| Asset Auto-Discovery |
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| Release Management |
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| Asset Lifecycle Management |
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| Service and Product Catalogue |
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| Contract Management |
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| Chat |
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| Chatbot |
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| LDAP/AD Integration |
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| Single Sign-On Integration (Okta, ADFS or any) |
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| Report Builder (Build your own report) |
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| Advance Reporting (ADiReporting – available with default reports, any customized reports will be charged accordingly unless client configures their own reports) |
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| Power BI Reporting (Available with default reports, any customized reports will be charged accordingly unless client configures their own reports). |
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| Workforce Scheduling Module |
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| Workflow Manafer |
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| GPS Tracking |
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| Vendor Management |
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| Admin Module |
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| Implementation Timelines | 3 Weeks | 10 Weeks | 10 Weeks |
| ADiTaaS ITSA Features | ITSA | ITSA | ITSA |
| Basic | Standard | Enterprise | |
| Network Monitoring |
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| Storage Devices Monitoring |
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| Operating System Monitoring |
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| Database Monitoring |
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| Middleware Monitoring |
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| Backup Monitoring |
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| Cloud Monitoring |
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| Application Monitoring |
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| Business Service Monitoring |
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| Event Management |
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| Event Correlation with Service Management |
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| Run book Automation |
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| Auto-Remediation |
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| Dashboard & Reporting Portal |
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| OEM / Third Party Tools Integration |
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| System Assurance & Service Management Tools Integration |
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| Discovery Tools |
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| Server Monitoring |
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| Implementation Timelines | 1 Weeks | 2 Weeks | 4 Weeks |