ADiTaaS ESM Features | Cloud Model | On- Premise | |
Lite | Enterprise | Enterprise | |
Incident Management |
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Request and Approval Management |
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Task Management |
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Service Asset & Configuration Management – Basic |
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Knowledge Management |
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SLA Management |
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Email Manager |
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Self Service |
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Survey Module |
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Problem Management |
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Change and Approval Management |
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Service Asset & Configuration Management – Advanced |
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Asset Auto-Discovery |
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Release Management |
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Asset Lifecycle Management |
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Service and Product Catalogue |
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Contract Management |
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Chat |
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Chatbot |
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LDAP/AD Integration |
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Single Sign-On Integration (Okta, ADFS or any) |
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Report Builder (Build your own report) |
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Advance Reporting (ADiReporting – available with default reports, any customized reports will be charged accordingly unless client configures their own reports) |
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Power BI Reporting (Available with default reports, any customized reports will be charged accordingly unless client configures their own reports). |
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Workforce Scheduling Module |
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Workflow Manafer |
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GPS Tracking |
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Vendor Management |
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Admin Module |
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Implementation Timelines | 3 Weeks | 10 Weeks | 10 Weeks |
ADiTaaS ITSA Features | ITSA | ITSA | ITSA |
Basic | Standard | Enterprise | |
Network Monitoring |
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Storage Devices Monitoring |
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Operating System Monitoring |
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Database Monitoring |
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Middleware Monitoring |
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Backup Monitoring |
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Cloud Monitoring |
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Application Monitoring |
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Business Service Monitoring |
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Event Management |
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Event Correlation with Service Management |
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Run book Automation |
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Auto-Remediation |
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Dashboard & Reporting Portal |
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OEM / Third Party Tools Integration |
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System Assurance & Service Management Tools Integration |
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Discovery Tools |
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Server Monitoring |
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Implementation Timelines | 1 Weeks | 2 Weeks | 4 Weeks |