ADiTaaS ESM Features Cloud Model On- Premise
 Lite  Enterprise Enterprise
Incident Management
Request and Approval Management
Task Management
Service Asset & Configuration Management – Basic
Knowledge Management
SLA Management
Email Manager
Self Service
Survey Module
Problem Management
Change and Approval Management
Service Asset & Configuration Management – Advanced
Asset Auto-Discovery
Release Management
Asset Lifecycle Management
Service and Product Catalogue
Contract Management
Chat
Chatbot
LDAP/AD Integration
Single Sign-On Integration
(Okta, ADFS or any)
Report Builder (Build your own report)
Advance Reporting (ADiReporting – available with default reports, any customized reports will be charged accordingly unless client configures their own reports)
Power BI Reporting (Available with default reports, any customized reports will be charged accordingly unless client configures their own reports).
Workforce Scheduling Module
Workflow Manafer
GPS Tracking
Vendor Management
Admin Module
Implementation Timelines 3 Weeks 10 Weeks 10  Weeks

ADiTaaS ITSA Features ITSA ITSA ITSA
Basic Standard Enterprise
Network Monitoring
Storage Devices Monitoring
Operating System Monitoring
Database Monitoring
Middleware Monitoring
Backup Monitoring
Cloud Monitoring
Application Monitoring
Business Service Monitoring
Event Management
Event Correlation with Service Management
Run book Automation
Auto-Remediation
Dashboard & Reporting Portal
OEM / Third Party Tools Integration
System Assurance & Service Management Tools Integration
Discovery Tools
Server Monitoring
Implementation Timelines 1 Weeks 2  Weeks 4  Weeks