The Complete Service Management Platform

Centralize all your services and operations in one place with ADiTaaS PinkVERIFY™ certified processes

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Transform your enterprise with the
ADiTaaS ESM Platform

Deliver workflows that connect people, functions, and systems for digital business.

ADiTaaS ESM lets you

Predictive service management through auto-classification, assignment, and routing of incidents

Cognitive email analysis and automated actions on behalf of the user

Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers

Operational and deployment efficiencies via containerization

Integrations with leading agile DevOps tools such as Azure and Jira

Alignment with ITIL® 4

Workflow Automation

Workflow automation saves time, effort, and cost, which allows your IT support teams to focus on day-to-day activities. Configure solutions fast through automated approvals, tasks, notifications, and other updates from within the workflow.

Artificial Intelligence

Artificial Intelligence (AI) and Machine Learning (ML) help automate and improve services for end-users. AI can be used to optimize workflows. AI can determine which groups or individuals are best suited to handle particular requests or issues.

Predictive Analytics

With predictive analytics, organizations can begin to make short/mid/long-term goals with greater insight. For instance, an organization can automate some of the work in the service desk and the network operations center (NOC), which will reduce operational costs. In combination of automation, predictive analytics helps to achieve greater productivity.

Bot Framework

ADiTaaS bot is a self-service request chatbot. It supports the IT helpdesk as a virtual assistant, providing real-time alerts and high-speed responses. This bot has 24×7 availability and can easily integrate into existing self-service systems. Deployable on both cloud and on-premise environments.

Reports and Dashboards

Options to create reports and dashboards that include charts, widgets, KPI metrics, pivot tables, and tabular view components. The dashboards let visually slice-and-dice data, drill down into details, and change the appearance using different chart types and pre-defined templates.

Integration Hub

Allows connecting multiple applications in a GUI independent of where they are located, in different cloud environments, or on-premise and it does so without coding. This way one can orchestrate workflows by connecting components via drag and drop, and easily add and remove application integrations.

We are certified with

Customers

Hear It from Our Customers

ADiTaaS helped us create a workplace of the future. We see a behavioral change in the form of more satisfied and motivated employees, a strengthened reputation as an employer of choice, and a greater focus on strategic growth priorities.

Multinational Automotive Manufacturing Company, ASIA