“IT management is transforming as technology progresses enabling the new age of customization for service-oriented architecture, leveraging cloud-based, AI enabled applications.”

ADiTaaS (Allied Digital Integrated Tool-as-a-Service) is intuitive enterprise service management for the performance of the digital enterprise, on-premises or in the cloud. It provides end-to-end visibility of all services delivered by different business units, while automating processes on the powerful ADiTaaS platform. ADiTaaS is easy to configure and allows you to activate quickly, while scaling to your business needs. With a simple and consistent approach, you increase efficiency, lower costs, and devote more time to innovating and delivering the modern, consumer like, Self-service experience your employees expect.

Day to day, employees engage with a multitude of services delivered by different business units. While most IT organizations use a Service Management solution to underpin and improve delivery of IT services, other business functions often rely on email, spreadsheets or ‘home-grown’ applications. This approach may work, but it typically isn’t as efficient, or as cost-effective, as it could be; due to the absence of self-service, knowledge management, workflow, automation, and the alerting that we now take for granted in IT Service Management solutions.

This is where ESM comes in providing a common platform and a unified approach, streamlining these day to day interactions and providing the platform for transforming productivity. Modernize your IT with the right solution from ADiTaaS powered by AI.

Key Features

  • Best practice ITSM and ESM Workflows are ready available
  • Powerful integrations with IT management apps
  • Smart Automation
  • Codeless Customizations
  • Extensive reporting capabilities
  • Deploy on cloud or on-premises


→ Key Highlights ←

Intelligent Automation Engine

Intelligent Automation Engine users in a new era of workplace productivity. Machine learning drives new levels of automation pushing machines to get work done smarter and faster. Now, data that you already have can be used to create finely tuned models that intelligently prioritize and route tasks across departments. You can find precise indicators of problems to prevent issues, benchmark your services, and predict performance.

ADiTaaS Smart Technology

ADiTaaS Smart Technology takes advantage of “big data” and “machine learning” to deliver intelligent features that power a new era of ITSM. Intelligent features that augment user interactions and provides predictive analytics and recommendations in real-time based on your organization’s historical data, knowledge base, and user interactions. The result is shorter staff training time, faster resolution times, and happier end users.

ADiTaaS IoT Platform

ADiTaaS IoT Platform as the foundation, cities, utilities and businesses can easily tailor smart infrastructure solutions to meet their project goals with flexible solutions tailored to your unique service territory, terrain requirements, regulatory model and operational structure. With this unwavering focus, we build and deliver the key technologies that are needed to modernize and connect tomorrow’s critical infrastructure.

→ Trusted by over 100+ customers ←

→ ITIL Ready ←

Incident Management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

Service Catalog

Showcase your available IT services to end users and give a new face to your IT. Create and publish your service catalog with custom service-level agreements (SLAs) and multi-stage approvals.

Problem Management

Classify, analyze, and close problems. Analyze root causes and reduce repeat incidents to boost your IT help desk’s productivity.

Change Management

Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.


Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

IT Project Management

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

→ Automation ←

Knowledge Base

Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords
and topics.

Self Service Portal

Facilitate easy request creation, keep end users informed on ticket progress and approvals with automated notifications, and make company-wide announcements of outages.

Service Level Agreement

Create SLAs to provide quality services on time to your end users. With ServiceDesk Plus’ intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLAs are met.

Business Rules

Configure business rules to organize incoming requests (via web form and email) and deliver them to groups, assign their status, and more to simplify your incident workflow.

Automatic Ticket Dispatch

Auto-assign tickets based on technician availability with technician auto-assign. Use either the round robin or load balancing method to cover every ticket.

Help Desk Notifications

Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.

User Survey

Gather end-user feedback with the built-in survey. Define your own questions to measure your IT support team’s responsiveness.

Help Desk Reports

Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.

Mobile Help Desk

Take your IT help desk wherever you go with ServiceDesk Plus’ iOS and Android apps. Increase your technicians’ responsiveness and efficiency by allowing them to manage IT tickets anywhere.

Multi Site Support

Manage multiple sites from a single IT helpdesk tool. Set up custom workflows for each site, enhance collaboration, and gain visibility and control over your long-distance IT.

Email Commands

Create, edit, or close tickets on the move with predefined email commands. All you have to do is send an email with the appropriate commands the changes will be automatically completed.

Data Archiving

Archive your old, unused data to improve your IT help desk performance. Easily search, access, and export archived data at any time.

→ Asset Management ←

IT Asset Inventory Management

Discover and maintain your IT asset inventory with efficient auto-discovery. You can discover IT assets from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more.

Asset Discovery

Discover, track, and manage IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

Agent Scanning

Access systems from the remote network, regardless of location. The agent also helps you connect remotely to take control of a screen in seconds.

IT Asset Tracking

Get the IT asset tracking capabilities you need to gain visibility, compliance, and control of your IT assets in a single solution. Stay up to date on asset usage to eliminate errors and optimize software spending.

Software Asset Management

Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal. Identify and eliminate unused software to reduce IT costs.

Software License Management

Identify and eliminate unused licenses, plan future software purchases, and ensure software compliance. Reduce the costs and risks associated with over and under-purchased licenses.

Purchase Order Management

Automate your supplier interactions and IT purchases with full traceability and visibility, maintain master records for various vendors, track purchases from ordering to receipt and invoicing, reduce delays, and cut unnecessary spending.

Contract Management

Manage contracts with different vendors seamlessly. Track IT hardware and software contracts to improve compliance, associate assets, and receive proactive notifications for contract expirations.

System Tools

Integrate system tools with Service Desk Plus to manage and troubleshoot systems effectively. Now you can easily monitor, analyze, and manage any number of systems and even perform planned maintenance.